Legal

Privacy Policy

Effective date: April 22, 2026

Serenity Transfer Service Ltd. ("Serenity Transfer," "we," "us," or "our") is committed to protecting the privacy of everyone we interact with. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights under Canadian privacy law.

This policy applies to information we collect through serenitytransfer.com, our client and staff portals, our contact and careers forms, and our operational work with partner organizations. It does not apply to the handling of decedents or related records, which are governed by separate agreements with our partner funeral homes, health authorities, and government agencies.

1. Information We Collect

We collect only the personal information we need to provide our services and operate our business. This includes:

  • Contact information you provide (name, email, phone, organization) when you submit our contact form, request services, or apply for a role.
  • Information submitted through our Aptitude Assessment and careers-related correspondence.
  • Account and activity information when our Client Portal or Staff Portal becomes active (login credentials, transfer requests, documents you upload).
  • Basic technical information collected automatically when you visit our website (browser type, device, approximate location, pages viewed). This information is used to operate the site and improve the user experience.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide requested services.
  • Coordinate transfers, storage, and logistics with partner organizations.
  • Evaluate applications for employment.
  • Maintain and secure our website and portals.
  • Comply with legal, regulatory, and contractual obligations.

3. Sharing and Disclosure

We do not sell personal information. We share information only when necessary to provide our services or as required by law, including:

  • With partner funeral homes, health authorities, and government agencies where disclosure is necessary to coordinate a transfer or storage arrangement.
  • With service providers who support our operations (for example, email, hosting, and analytics providers) under appropriate confidentiality obligations.
  • Where required by law, subpoena, or other valid legal process.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes it was collected for, or as required by applicable law, regulation, or legitimate business need. When information is no longer needed, we securely delete or anonymize it.

5. Security

We maintain reasonable administrative, physical, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or alteration. No method of transmission over the internet is completely secure, but we take steps to minimize risk.

6. Your Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of information that is inaccurate or incomplete.
  • Withdraw consent to our use of your information, subject to legal or contractual restrictions.
  • Request that we delete information that is no longer needed for the purpose it was collected.
  • File a complaint with our Privacy Officer, or with the Office of the Information and Privacy Commissioner for British Columbia.

7. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can disable cookies in your browser, though some features of the site may not work as intended.

8. Third-Party Links

Our website may contain links to third-party websites (for example, our Aptitude Assessment hosted on forms.serenitytransfer.com). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

10. Contact Our Privacy Officer

If you have questions about this policy, wish to exercise your rights, or believe your information has been mishandled, please contact:

Privacy Officer Serenity Transfer Service Ltd. Falkland, British Columbia office@serenitytransfer.com 250-379-2750